Wild & Beyond™
How will I know if you're the right support for me?
How will I know you are the right coach/business guide/facilitator trainer for me?
You'll be drawn to me and my work for some reason, it doesn't even have to be a conscious reason. We'll both will discover if I am the right coach for you as you connect with me and my work! The best way to start is to experience any of my
Free Gifts or apply for a complimentary Workshop Vision Clarity Session here, together we will identify if my support is an appropriate fit. So, before you say "yes", you will have a sample of what working with me will be like. Until then, click on the ABOUT page to learn more about who I serve and what I support them with.
What can I expect from you as my coach?
Support you to bring forth your empowered unique true essence in a fulfilling way with more joy, ease, abundance, and connection!
Provide encouragement, support, and a safe environment in which you can explore, discover, learn and integrate that which supports you most.
To respect one another's time and the agreements we make.
Expand your view of what is possible and promote discovery of new insights and your connection to infinite wisdom.
Provide non-judgemental, loving and compassionate space and support.
Challenge and inspire you to shift your perceptions, beliefs, and actions to support your intentions.
Give you input, straight feedback and operate as a sounding board to support your stated intentions and desires.
Listen carefully to what you say and ask questions that increase awareness.
Be an on-going resource for you in accomplishing your intentions, to be an empowered creator of your own life.
To be transparent, vulnerable and honest about who I am and how I can support you.
Refer you to others if my work and support don't serve your needs.
What if I sign up for a program and decide it is not right for me? Do you offer refunds?
If more than 10 days have passed since purchase, I offer a "pro-rated" refund up to 30 days following your purchase. This refund will be provided, minus processing fees and rendered services or product content downloads. (Please reference the details of the pro-rated refund for you program or product on your program purchase receipt, provided in your purchase confirmation email.)
You may cancel your purchase within the first 10 days and receive a full refund, minus payment/refund processing fees, as long as the product has not been used (no content downloaded) or the 1 on 1 private sessions rendered. If 1 on 1 sessions have been rendered, the value of that service will be deducted from the refund. Refund will be completed within 14 business days.
SECURITY & CONFIDENTIALITY
Is this client center and my data secured and safe?
Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:
Username and password protected;
Verisign Security Certificate protects your data on this site;
Secured pages (https://)
Is my information confidential?
Yes. This site is protected by a username/password system. You are the only one that has access to your information.
Can I contact you in-between our scheduled coaching sessions?
Yes! In the event that you would like support on something that comes up in between our meetings, you can message me in the applicable Facebook group, post a private inquiry to the Client Message Log, or you can text me a short note at 831.706.1097.
ACCESSING THE PRIVATE MEMBER SITE
What is the "Register Now" link on the member site and when would I use it?
If you signed up for a service, program or package that includes the use of the Member Site, you can create your own account to access the private client area if you've lost track of the Welcome email. When you "register" I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.
How do I access the Private Member Site and how do I log in?
Click on the "Login" link in the navigational menu above. Then enter the username and password that has been assigned to you.
I don't have login information yet?
Contact me at Support@Angela-Roberts.com so we can get an account created for you.
I have a password that I use for most of my on-line accounts. Can I change the password you assigned to me?
Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.
What if I forget or lose my password and login information?
If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.
If you misplaced both your username and password, contact me and I will forward you your information.
I’m trying to log in, but it will not accept my username or password, what do I do?
Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.
FORMS, DOCUMENTS AND RESOURCES AVAILABLE
What makes up a "Welcome Packet" and what do I do with this?
A welcome packet consists of some basic forms, documents, and resources that will help to get started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" form. You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.
What if I need to reschedule my appointment?
It's easy. With at least a 48 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:
Log into your Private Client Website Area.
Click on the Calendar Menu.
Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change.
PAYING FOR THE COACHING SERVICES
How do I easily make my payments for my coaching services?
Each month you'll receive an invoice from my practice letting you know the amount committed to for that month. You can log into the private client area, click on the Payments Menu and you will see any outstanding balances due at that time and make a payment.
What are the various methods of payment I can use to pay for my coaching services, events, products?
Credit Card (which includes Pay Pal) or set up an Auto Payment with the Credit Card Authorization Form.
To have your coach process your payments for you: Complete the "Credit Card Authorization" form found in the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.
To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.